FREQUENTLY ASKED QUESTIONS

  • What comes in my box?

    Each box features a themed collection of 4-5 hand-crafted items, produced by artisans from all around the world. There are more than 5 box themes available each month, and you have the opportunity to choose which one you’d like to receive. If you prefer to be surprised, you can also choose ‘Surprise’ and we’ll make the difficult choice for you!
  • What if I don’t like what’s in the box?

    With your Artisan Box subscription, you choose which box you receive each month. Unlike other subscription boxes, where you only have one option every month or even quarter, we offer more than 5 box themes each month. To make it even more personalized for you, you can also choose to ‘REDEEM’ if you don’t want to receive one of the available box themes that month. That means you’ll get credit towards other products from our Add-Ons sale—with more than 200 items to choose from at members-only prices! You can even save up your REDEEM credits for future sales if you prefer. All of this means you have plenty of options and will always be able to receive a product you love.
  • How do I know you’re paying the artisans fairly?

    Rest assured, we share your passion for ensuring workers receive fair wages. Here’s how we’re different to other subscription companies or retailers:

    ○ As verified members of the Fair Trade Federation, we always pay artisans above-average wages.

    ○ We work directly with artisan groups to ensure they enjoy safe and healthy working conditions, and support them through additional community projects (with help from our customers!) in our monthly Artisan Fund.

    ○ We pay a percentage of the cost of products to the artisans upfront in bulk, which means they aren’t left waiting to recoup the costs of production until long after the products ship (as is the case with many retailers).

    Our entire mission is to provide stable income and job opportunities to artisans around the world. Part of the way we do this is by connecting their craft to the global market, so that the demand for their products is healthier than ever. Our impact is our number one priority. Join us to be a part of it!